Include VAT
Talk to an expert! Tap to call us on 02866 341506
£0.00

Cart

Secure checkout
0
Free UK & Ireland delivery on all Heat Recovery Kits!
£0.00

Cart

Secure checkout
0
Talk To
An Expert
Trade Pricing
Guaranteed
£0.00

Cart

Secure checkout
0

Shipping Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. You are entitled to cancel your order and return the goods within 14 working days for a full refund excluding including the cost of delivery.

Your refund will be paid within 30 days. The customer is responsible for the return carriage charges. If you would like us to arrange the return carriage this will be charged at the current DPD rate as found on their website. This cost will be deducted from the refund.

To be eligible for a return, your item must be unused, in a resaleable condition, complete with all contents and original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@heatrecoverydirect.com.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@heatrecoverydirect.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like any ducting cut or damaged, any machine that has been used or damaged and not in a resaleable state. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Copyright © 2022 Heat Recovery Direct | Designed by Ripely
magnifiercrossmenu