Shipping policy

Shipping Policy

At Heat Recovery Direct, we strive to provide fast, reliable, and cost-effective shipping to all our customers. Please read our shipping policy carefully to understand how shipping charges are calculated and what you can expect during the checkout process.

Standard Shipping Rates

We offer flat-rate shipping for most products based on standard size, weight, and destination within United Kingdom & Ireland. Shipping costs are calculated and displayed during checkout.

Additional Shipping Charges

In certain cases, additional shipping fees may apply. These include but are not limited to:

Oversized or Heavy Items: Items exceeding standard dimensions or weight limits may incur additional charges.
Remote Locations: Orders shipped to remote, rural, or hard-to-reach areas may be subject to higher shipping costs.
Special Handling Requirements: Products requiring special packaging or handling may also result in extra fees.

If your order requires additional charges, we will notify you via email before processing your order. You will have the option to proceed with the updated shipping cost or cancel your order for a full refund.

Estimated Delivery Times

Delivery times may vary depending on the shipping destination and method selected. Estimated delivery dates will be provided at checkout. Please note that unforeseen delays (e.g., customs clearance, weather disruptions) may affect delivery times.

International Shipping

International orders may be subject to import duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping fees.

Tracking Your Order

Once your order is shipped, in most cases you will receive a tracking number via email or message, allowing you to monitor your shipment's progress.

Contact Us

If you have any questions regarding our shipping policy or need assistance with your order, please contact us at Info@heatrecoverydirect.com or 02866252329.

We reserve the right to update this policy at any time. Any changes will be posted on this page.

Thank you for shopping with Heat Recovery Direct!

Heat Recovery Direct - Trusted Supplier of MVHR Systems & Airtightness Solutions Across the UK & Ireland

About Us

Based in County Fermanagh, we are a certified supplier and installer of high-performance MVHR (Mechanical Ventilation with Heat Recovery) systems, airtightness membranes, and airtight tapes for energy-efficient homes and buildings throughout the UK and Ireland.

With over 15 years of industry experience, we support self-builders, architects, contractors, and retrofit specialists with expert design, supply, and commissioning of heat recovery and airtightness systems. Whether you're working on a new build, deep retrofit, or passive house project, we help you achieve optimal energy performance, comfort, and compliance.

We Are

✔️ PassiveHaus Certified Installers
✔️ Elmhurst Energy Assessor Approved
✔️ NSEAI-Accredited Airtightness Specialists
✔️ Trusted by clients across Fermanagh, Belfast, Dublin, London, Manchester, and beyond

Our solutions are fully compliant with

📜 UK Building Regulations Part L
(Conservation of Fuel and Power)

📜 UK Part F (Ventilation)

📜 Irish Building Regulations Part L
(Conservation of Energy)

📜 Irish Technical Guidance Document F(Ventilation)

We design and deliver complete MVHR kits and airtightness packages, backed by responsive customer support and nationwide delivery across the UK and Ireland.